Dental Customer Service Representative

2 weeks ago


Yankton, United States Neighborhood Dental Full time
Job Summary

We are seeking a highly skilled and customer-focused Dental Customer Service Specialist to join our team at Neighborhood Dental in Yankton, SD. As a key member of our front office team, you will be responsible for providing exceptional patient service, ensuring a positive and professional atmosphere, and supporting our doctors and team members in delivering outstanding care.

Key Responsibilities
  • Provide exceptional customer service to patients, making them feel valued and special at each interaction.
  • Focus on delivering a great customer service experience, particularly for new patients.
  • Create a positive and professional atmosphere for patients and team members.
  • Practice and maintain HIPAA compliance.
  • Answer incoming calls, follow NBD training protocols, and schedule appointments.
  • Operate Dentrix software and manage patient communication platforms.
  • Check patients in and out, collect payments, and enter patient payments into the Practice Management Software.
Requirements
  • 2+ years of customer service experience, preferably in a dental clinic setting.
  • Knowledge of Dentrix software or dental software.
  • Ability to work independently, take initiative, and contribute to a positive team culture.
What We Offer
  • Competitive hourly rate ($19-$22/hour) based on experience.
  • Free dental care for you and your immediate family.
  • Health insurance, health savings account, life insurance, paid time off, referral program, vision insurance, bonus pay, profit sharing, continued education reimbursement, birthday gift card, uniform reimbursement, and 401(k) matching.


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