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Dental Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Dental Customer Service Specialist to join our team at Neighborhood Dental. As a key member of our front office staff, you will be responsible for providing exceptional patient service, ensuring a positive and professional atmosphere, and supporting our doctors and team members in delivering outstanding care.
Key Responsibilities- Customer Service: Provide excellent customer service to patients, making them feel valued and special at each interaction.
- Patient Experience: Focus on ensuring a great customer service experience, particularly for new patients.
- Team Support: Contribute to a positive and professional atmosphere for patients and team members.
- Compliance: Practice and maintain HIPAA compliance.
- Administrative Tasks: Answer incoming calls, schedule appointments, and perform other administrative duties as needed.
- Experience: 2+ years of customer service experience, preferably in a dental clinic setting.
- Software Knowledge: Familiarity with Dentrix software or knowledge of dental software.
- Attitude and Personality: A positive attitude, excellent communication skills, and the ability to work independently with minimal supervision.
- Competitive Pay: $19-$22/hourly, depending on experience.
- Benefits Package: Comprehensive benefits package, including health insurance, vision insurance, and more.
- Professional Development: Opportunities for continued education and professional growth.