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Dental Customer Service Representative

2 months ago


Yankton, United States Neighborhood Dental Full time
Job Summary

We are seeking a highly skilled and customer-focused Dental Customer Service Specialist to join our team at Neighborhood Dental. As a key member of our front office staff, you will be responsible for providing exceptional patient service, ensuring a positive and professional atmosphere, and supporting our doctors and team members in delivering outstanding care.

Key Responsibilities
  • Customer Service: Provide excellent customer service to patients, making them feel valued and special at each interaction.
  • Patient Experience: Focus on ensuring a great customer service experience, particularly for new patients.
  • Team Support: Contribute to a positive and professional atmosphere for patients and team members.
  • Compliance: Practice and maintain HIPAA compliance.
  • Administrative Tasks: Answer incoming calls, schedule appointments, and perform other administrative duties as needed.
Requirements
  • Experience: 2+ years of customer service experience, preferably in a dental clinic setting.
  • Software Knowledge: Familiarity with Dentrix software or knowledge of dental software.
  • Attitude and Personality: A positive attitude, excellent communication skills, and the ability to work independently with minimal supervision.
Benefits
  • Competitive Pay: $19-$22/hourly, depending on experience.
  • Benefits Package: Comprehensive benefits package, including health insurance, vision insurance, and more.
  • Professional Development: Opportunities for continued education and professional growth.