Customer Service Representative

3 days ago


Yankton, South Dakota, United States Valvoline Instant Oil Change Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Valvoline Instant Oil Change. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our guests.

Key Responsibilities
  • Deliver a Positive First Impression: Greet each guest with a warm and friendly smile, setting the tone for a positive experience.
  • Present Oil Change Options: Clearly explain and present oil change options and additional services based on manufacturer recommendations.
  • Build Trust and Loyalty: Build trust and win repeat, loyal customers by providing exceptional service and ensuring their needs are met.
  • Evaluate Customer Needs: Evaluate customers' needs, working quickly and efficiently to provide a solution.
  • Provide Hands-on Assistance: Provide hands-on assistance under the hood as needed, demonstrating a commitment to customer satisfaction.
  • Master Products and Services: Master products, services, and company knowledge to provide accurate and helpful information to customers.
Requirements
  • Effective Interpersonal Skills: Possess effective interpersonal, oral communication skills to interact with customers and colleagues.
  • Customer Focus: Enjoy interacting with people face-to-face and have a customer-focused mindset.
  • Team Player: Be friendly and ready to work as part of a customer-focused team.
  • Continuous Learning: Have an eagerness to learn and grow, staying up-to-date on products and services.
  • Physical Demands: Be able to occasionally lift up to 50 pounds, have full mobility, and the ability to work with your hands above your head.
Benefits
  • Competitive Pay: Receive competitive pay and flexible work schedule.
  • Bonus Potential: Have the opportunity to earn bonuses.
  • On-the-Job Training: Receive comprehensive on-the-job training to ensure success in the role.
  • Paid Time Off: Enjoy paid bi-weekly pay, company-provided uniforms and tools, and a tuition assistance program.
  • Medical and Dental Benefits: Receive medical, dental, life, and 401(k) savings plans.


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