Customer Service Representative
3 hours ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail store team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.
Key Responsibilities- Provide excellent customer service, ensuring a positive shopping experience for all customers
- Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
- Build strong relationships with wholesale and retail customers, understanding their needs and preferences
- Process sales transactions accurately and efficiently, following company policies and procedures
- Meet or exceed sales goals, consistently delivering high levels of customer satisfaction
- Stay up-to-date on product knowledge, features, and benefits, making recommendations to customers as needed
- Maintain a clean and organized store environment, adhering to company standards
- Load and unload delivery trucks, ensuring timely and efficient delivery of products
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- At least one year of experience in a retail, customer service, or sales role
- Ability to lift up to 50 pounds frequently and up to 70 pounds occasionally
- Valid driver's license and reliable transportation
- Ability to work a variety of shifts, including evenings and weekends
- Previous experience working in a delivery, retail, or customer service position
- Knowledge of paint and paint-related products
- Ability to read, write, comprehend, and communicate in multiple languages
Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our employees with a positive and inclusive work environment, opportunities for growth and development, and a comprehensive benefits package.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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