Customer Service Representative

3 hours ago


Yankton, South Dakota, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail store team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.

Key Responsibilities
  • Provide excellent customer service, ensuring a positive shopping experience for all customers
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and efficiently, following company policies and procedures
  • Meet or exceed sales goals, consistently delivering high levels of customer satisfaction
  • Stay up-to-date on product knowledge, features, and benefits, making recommendations to customers as needed
  • Maintain a clean and organized store environment, adhering to company standards
  • Load and unload delivery trucks, ensuring timely and efficient delivery of products
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • At least one year of experience in a retail, customer service, or sales role
  • Ability to lift up to 50 pounds frequently and up to 70 pounds occasionally
  • Valid driver's license and reliable transportation
  • Ability to work a variety of shifts, including evenings and weekends
Preferred Qualifications
  • Previous experience working in a delivery, retail, or customer service position
  • Knowledge of paint and paint-related products
  • Ability to read, write, comprehend, and communicate in multiple languages
About Sherwin-Williams

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our employees with a positive and inclusive work environment, opportunities for growth and development, and a comprehensive benefits package.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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