Field Services Engineer
4 weeks ago
The Field Services Engineer – Dedicated at C1 Inc. is responsible for providing quick response to customer requests for product support. This role involves system, device, OS, software, and applications troubleshooting and problem evaluation, as well as performing and/or supporting the necessary troubleshooting required to return the equipment to functional status.
Key Responsibilities
* Ensures exceptional client satisfaction is consistently delivered and maintained
* Responds to customer requests for break fix/install and performs scheduled maintenance of equipment to high standards and to the satisfaction of their specified customer
* Prepares for installations, upgrades, break fix, and disconnects by reviewing work orders; obtains necessary equipment, supplies, and tools; and evaluates install location
* Reads topologies, technical documentation, etc. to assist with troubleshooting and/or diagnostics
* Diagnoses/troubleshoots voice and/or network issues
* Ensures end-point systems are functioning and with optimal performance by testing equipment and connections and identifying and correcting any issues
* Identifies proactively product/service sales opportunities at client sites and processes work order modifications as necessary
* Troubleshoots and supports 3rd party software and applications
* Completes required paperwork (timesheets, service orders, forms, inventory, expense reports, and equipment related items)
* Adheres to procedures and safety requirements as appropriate
Requirements
* Bachelor's degree in an IT-related or Business field preferred from an accredited university
* CompTIA A+ and/or CompTIA Server+ certification or equivalent knowledge
* Specific platform knowledge is a must – Avaya, Cisco, Nice, Juniper, Palo Alto, etc.
* Experience and knowledge of change management principles, methodologies, and tools
* Ability to work well in a cross-functional team environment
* Must have excellent organizational and multi-tasking skills
* Excellent verbal, written, and presentation skills
* Ability to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretion
* Strong analytical, interpersonal, and relationship building skills
* Must have legal authorization to work in the U.S. for any employer
* Strong work ethic and personal drive to excel
* Strong sense of urgency and commitment to get the job done
* Superior negotiation, coordination, and conflict resolution skills
* Ability to adapt to change quickly
* Requires a valid driver's license
* Excellent customer service skills
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