Field Service Engineer II

4 weeks ago


Boston, Massachusetts, United States LGC, Biosearch Technologies Full time

As a Field Service Engineer II at LGC, Biosearch Technologies, you will play a critical role in delivering industry-leading service to our customers worldwide. Your technical expertise will be essential in supporting production efforts in-house and service needs in the field.

Key responsibilities include:

  • Providing technical expertise to support production efforts in-house and service needs in the field.
  • Performing instrument installations, training, preventative maintenance, repairs, operational assistance, and trade shows worldwide.
  • Supporting internal design and assembly production efforts.
  • Shadowing and assisting more senior service engineers during installations, repairs, and preventative maintenance on laboratory equipment at customer facilities.

Additionally, you will be responsible for:

  • Providing technical documentation and training aids to support customer needs.
  • Communicating instrument status, issues, and customer complaints and needs to appropriate managers and internal resources.
  • Contributing to achieve specific service-related key performance indicators as defined for revenues, profit, and service order volumes.

Requirements for this role include:

  • ~2 years' experience with diagnosis and solid mechanical aptitude.
  • Knowledge in the application of basic engineering principles, theories, and techniques.
  • Experience in manufacturing/industrial production, preferably in an automated manufacturing and/or test environment.
  • Approximately 75% of domestic and/or international travel is required.

LGC, Biosearch Technologies is a leading global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments.

We strongly believe that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief.



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