Regional Eligibility and Enrollment Coordinator
1 day ago
The YMCA of Metropolitan Chicago is seeking a highly skilled and detail-oriented Regional Eligibility and Enrollment Coordinator to join our team. As a key member of our staff, you will play a critical role in facilitating the recruitment and enrollment of youth in our afterschool, camp, and enrichment programs.
Key Responsibilities:- Assist Program Directors with recruitment efforts, including distribution of promotional materials and attending parent/family engagement events
- Complete childcare eligibility applications and re-determinations with parent applicants, determining eligibility and collecting co-payments
- Distribute enrollment packets and parent handbooks to families, ensuring comprehensive completion of the enrollment packet and enrolling participants in the program
- Maintain file/spreadsheet to ensure timely re-determination and submission of eligibility, sending notices to parents 30 days prior to eligibility expiration
- Develop and maintain eligibility files on all enrolled families
- Complete childcare billing monthly, reporting on unbilled children/days of service and resolving all unbilled issues
- Follow up with parents/guardians regarding collection of co-payments and fees, entering and maintaining co-payment data on tracking spreadsheet
- Manage partnerships with CCR&R agencies to ensure submissions are reviewed and our families receive clear guidance
- Participate in all audits and ensure documentation is always audit-ready
- Assist with parent/family communication and ensure the registration process is seamless
- Minimum of an Associate's Degree in Business Administration, Management, Accounting principles, or equivalent work/education experience
- Able to travel locally throughout the Chicagoland area to assigned locations
- Must be bilingual in English and Spanish
- Knowledge and experience in eligibility standards for a childcare program
- Administrative experience is a must
- Ability to organize and prioritize multiple tasks, competing for priorities to maximize personal and team effectiveness
- Demonstrated interpersonal skills to effectively build and maintain relationships with members, team members, and other stakeholders and constituents
- Demonstrated customer service skills and skilled in problem-solving and complaint resolution
- Proficiency in Microsoft Office (e.g. Word, Excel), email, video conferencing; ability to learn and adapt to new technology
- Outstanding written/verbal communications with the ability to adapt the message to an audience
- Commitment to, and a passion for, the YMCA of Metropolitan Chicago's mission
- Alex Haley Elementary (Roseland)
- Arthur A. Libby Elementary (Englewood/New City)
- Charles Sumner Elementary (West Garfield Park)
- Daniel Boone Elementary (West Rogers Park)
- Reporting any items that may provide a health or safety hazard to staff, members, or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
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