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Assistant Branch Manager

2 months ago

Fremont, Ohio, United States Civista Bank Full time
Job Summary

Civista Bank is seeking an experienced Assistant Branch Manager to lead our team and drive sales growth while delivering exceptional customer service. As a key member of our branch team, you will be responsible for overseeing daily activities, coaching and managing staff, and building strong relationships with customers.

Key Responsibilities
  • Lead and Coach the Team: Develop and implement strategies to drive sales growth, improve customer satisfaction, and enhance team performance.
  • Customer Service and Sales Expertise: Provide exceptional customer service, assess customer needs, and recommend products and services to meet their financial goals.
  • Branch Operations: Oversee daily branch activities, ensure operational tasks are completed, and maintain a safe and secure work environment.
  • Staff Management: Coach, manage, and develop staff to achieve sales excellence and deliver world-class customer service.
  • Business Development: Identify opportunities to grow the branch and the organization, and develop strategies to achieve sales goals.
Requirements
  • Leadership and Coaching: Proven ability to lead, coach, and motivate staff to achieve sales excellence and deliver exceptional customer service.
  • Customer Service: Excellent customer service skills, with the ability to assess customer needs and recommend products and services.
  • Branch Operations: Experience in branch operations, with knowledge of banking products and services.
  • Staff Management: Proven ability to coach, manage, and develop staff to achieve sales excellence and deliver world-class customer service.
  • Business Development: Ability to identify opportunities to grow the branch and the organization, and develop strategies to achieve sales goals.
Qualifications
  • Education: Associate's or Bachelor's Degree preferred, High School diploma or equivalent required.
  • Experience: 2-3 years' experience in retail or in-branch banking environment.
Physical Requirements
  • Work Environment: Work involves eye strain due to the constant use of computer screens, reading of reports, and so forth.
  • Physical Demands: Work involves lifting and moving files of up to 50 lbs.
  • Communication: Ability to read, hear, write, and communicate professionally both in person and via telephone.