Assistant Branch Manager
5 days ago
Civista Bank is seeking a highly motivated and experienced Assistant Branch Manager to join our team. As a key member of our branch operations, you will be responsible for driving branch performance, sales growth, and exceptional customer service.
Key Responsibilities:- Coaching and developing the branch team to achieve sales excellence and deliver world-class customer service.
- Leading daily, weekly, and monthly coaching, communication, and monitoring of individual and team performance.
- Developing an expansive knowledge of products and services to fulfill customer needs and solve problems.
- Modeling behaviors for team growth, with a focus on speed, accuracy, and customer satisfaction.
- Achieving monthly, quarterly, and yearly customer satisfaction metrics, both individually and as a team.
- Leading, coaching, and exhibiting a working knowledge of all aspects of the consumer lending process.
- Providing constant and consistent communications internally and externally to ensure an outstanding customer experience.
- Managing branch staffing, including interviewing, hiring, and performance evaluations.
- 2-3 years of experience in retail or in-branch banking environment.
- Demonstrated ability to lead, coach, motivate, and develop staff.
- Associate's or Bachelor's Degree preferred.
- High School diploma or equivalent required.
- Work involves eye strain due to constant use of computer screens.
- Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
- Work involves lifting and moving files of up to 50 lbs.
- Work involves ability to read, hear, write, and communicate professionally both in person and via telephone.
- Work involves some travel to attend meetings, training, and so forth.
Civista Bank is an Equal Opportunity Employer and welcomes applications from diverse candidates. This job description is not a complete statement of all duties and responsibilities comprising this position.
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