Account Manager

4 weeks ago


Portsmouth, New Hampshire, United States Bottom Line Full time

Why Choose Bottomline?

At Bottomline, we're a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually.

We're looking for passionate individuals to help drive impactful results for our customers. If you're dedicated to delivering exceptional customer experiences and promoting growth and innovation, we want you on our team.

Role

As an Account Manager within Paymode-X, you'll be responsible for enriching the customer experience throughout our client lifecycle and driving account expansion through consultative, proactive engagement strategies in your assigned portfolio of clients.

You'll lead your clients to their desired outcomes and demonstrate the value of the strategic partnership with Bottomline.

Key Responsibilities

  1. Manage clients to successful outcomes by driving revenue growth, establishing and maintaining relationships, and becoming a trusted advisor.
  2. Execute monthly and quarterly reviews, including status of value realization, identifying areas of opportunity, and resolving open issues and challenges.
  3. Develop relationships with C-level executives within your client organizations to enhance the overall relationship, client stickiness, and account expansion.
  4. Collaborate closely with Sales to drive new business within existing clients by providing insights into goals, pain points, and key initiatives.
  5. Understand and present product roadmap highlights to clients, articulating how the investments and innovations translate to business value.
  6. Ensure clients understand and take advantage of best practices through content, webinars, and other thought leadership.
  7. Defend against competition while identifying and mitigating any churn risk.
  8. Develop a deep understanding of client base and Paymode-X solutions, key client use-cases, product features, and releases.
  9. Collaborate with key internal stakeholders to advocate on behalf of clients within all Paymode-X teams.
  10. Document and share stories and references with Marketing about successful clients and Paymode-X's impact on their business.

Requirements

  • 8+ years of experience in client-facing roles within sales, success, account management, or professional services in an enterprise SaaS company, with a consultative selling background.
  • 4+ years of experience within a SaaS or payments business, preferably in FinTech/Services.
  • Experience developing relationships and influencing C-Suite decision makers.
  • Proven ability to drive sales and/or expansion within prospects and/or existing customers.
  • Process orientation, with a keen focus on client goal achievement KPI's.
  • Rigorous attention to detail within CRM applications, including activity, health, and success plans, and opportunity tracking.
  • Proven ability to effectively engage with and navigate across corporate functions and the C Suite.
  • Detailed-oriented, organized with effective time management skills.
  • Listening well, exceptional interpersonal skills, and excellent written, presentation, and verbal communication skills.
  • Always positive, driven to excel, takes ownership, works collaboratively.
  • Able to travel up to 25% of the time.

What We Offer

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.


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