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Technical Support Specialist

2 months ago

Atlanta, Georgia, United States Bell and Howell Full time
Job Summary

The Customer Service Engineer serves as the primary point of contact for technical and service-related issues on a wide range of industrial equipment. This role requires strong analytical and problem-solving skills to diagnose and resolve complex technical issues.

Key Responsibilities
  • Install, troubleshoot, and repair industrial products, including printing and packaging equipment, cash recycling products, and robotics.
  • Schedule and perform regular predictive/preventive maintenance inspections on equipment.
  • Provide technical support to customers, managing parts inventory, customer service calls, and preventative maintenance schedules.
  • Foster positive customer relationships and a high degree of customer satisfaction through effective communication.
  • Act as a liaison between customers and other departments/functions of the company.
  • May require on-call service for emergency customer assistance, responding to emergency and non-scheduled calls within established response time goals.
Requirements
  • High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training, or equivalent combination of education and experience.
  • Strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skills.
  • Associate degree preferred.
Work Environment

This position requires minimal travel in the United States and Canada for training and other requirements. For field work, local travel time may be greater than 50%.

Physical Requirements
  • Ability to use standard and specialized hand, power, and diagnostic tools and measuring equipment.
  • Requires lifting to waist seventy (70) pounds.
  • Requires walking and standing; using hands to feel objects; reaching; and requires balance.
  • Requires bending, stooping, kneeling, crouching, and/or crawling for periods of time.
  • Ability to work in a loud environment.
  • Ability to work in small, cramped areas.
  • Ability to work in elevated environments up to twenty (20) feet.
Equal Opportunity Employer

Bell and Howell is an Equal Opportunity Employer. We administer employment based solely on an individual's qualifications, ability, and performance without regard to race, color, religion, gender identity, sex, sexual orientation, age, national origin, physical or mental disability, genetic information, veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state, or local law.