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Client Success Specialist

2 months ago

San Diego, California, United States SOCi Full time

Become a vital part of SOCi as a Customer Success Manager

SOCi, a leading platform in CoMarketing for Multi-Location Enterprises, is on the lookout for a Customer Success Manager dedicated to nurturing enduring and profitable client relationships. As the primary account steward, you will play a crucial role in facilitating account enablement, fostering product adoption, and driving expansion, all of which are essential to our growth in the realm of enterprise social media management.

Key Responsibilities:

  • Oversee customer accounts while providing strategic insights to ensure client success
  • Recognize and address churn risks to uphold retention metrics
  • Enhance monthly recurring revenue through effective product adoption initiatives
  • Collaborate with cross-functional teams to guarantee comprehensive customer success
  • Establish robust client relationships and serve as a trusted consultant
  • Evaluate performance metrics and implement onboarding, adoption, and retention plans
  • Utilize effective communication methods across diverse channels
  • Ensure high levels of customer satisfaction and promote reference-ability

Qualifications:

  • Proven track record of surpassing sales and customer success objectives
  • Exceptional organizational abilities with a knack for managing multiple tasks
  • Technical proficiency combined with a customer-focused approach
  • Capability to engage and influence senior executives
  • Experience in SaaS, Social Media Management, and enterprise software solutions

What We Provide:

  • Comprehensive Benefits Package
  • Flexible Work Environment
  • Opportunities for Career Advancement

If you aspire to make a significant impact in the field of enterprise social technology, SOCi is the ideal place for you.