IT Support Specialist

3 weeks ago


Albuquerque, New Mexico, United States Amazon Full time
About Operations Technology Solutions

At Amazon, we're committed to delivering exceptional service and speed in our operations. Our team, Operations Technology Solutions (OTS), provides critical IT support to Amazon Operations, ensuring seamless delivery of products to customers worldwide. We're seeking a skilled IT Support Associate II to join our dynamic team and contribute to our mission.

About the Role

As an IT Support Associate II, you'll be responsible for resolving technical issues within Amazon operations facilities, spanning multiple technical disciplines. You'll work closely with our operations team to identify and troubleshoot problems, ensuring minimal downtime and maximum efficiency. We're committed to career development and offer opportunities for growth and advancement.

Key Responsibilities

Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
Handling support requests and procedures across the network.
Assisting in training new hires.
Continuous learning of new technologies.
Supporting customers from multiple buildings in the area, as well as remote customers.

What We Offer

Amazon offers a competitive compensation package, including comprehensive healthcare benefits, a matching 401(k) program, and up to 20 weeks of paid parental leave. We're a casual dress code company, and we're committed to creating a diverse and inclusive workplace. If you're passionate about technology and operations, and want to be part of a dynamic team, we encourage you to apply.

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