Technical Support Specialist
3 days ago
Arrow International is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to customers and distributors, ensuring that their electronic gaming devices are functioning properly.
Key Responsibilities- Diagnose and resolve software and hardware issues with electronic gaming devices.
- Provide remote phone support and escalate complex issues to senior support specialists.
- Work closely with distributors to resolve technical issues and provide technical assistance.
- Install and support electronic gaming devices in various environments, including bingo halls, bars, and casinos.
- Train customers and distributors on the use of Arrow International's electronic gaming equipment.
- Exceed customer satisfaction objectives and provide prompt follow-up support as needed.
- Associate degree in Computer Technologies or equivalent experience.
- Minimum of 3 years of experience in electronic and PC technologies, with a strong understanding of SQL, Windows Active Directory, and Networking.
- Excellent analytical, communication, and customer relations skills.
- Ability to work independently and effectively manage time and call load.
- Competency in various software applications, including MS Office.
- Previous field support experience.
- Prior experience in supporting electronic gaming devices.
- Certification in network technologies.
- Travel is required, with the possibility of exceeding 75% of work time.
- Overtime and standby availability are required.
- Position requires working in various environments, including bingo halls, bars, tribal reservations, and casinos.
- Installations may involve running cable, lifting heavy devices, and climbing ladders.
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