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Software System Support Specialist

1 month ago

Albuquerque, New Mexico, United States Agile IT Synergy Full time
Job Title: Software System Support Engineer

Agile IT Synergy is seeking a highly skilled and experienced Software System Support Engineer to join our team. As a key member of our team, you will provide software-agnostic field support for forward-deployed users of operational, advanced analytic intelligence support, and technical and analytical mission planning and execution systems.

Job Responsibilities:
  • Provide engineering and technical administration support for field services, including embedded data services and analytical support and mentorship for workflow development, data source integration, and expert utilization of multiple software capabilities.
  • Support the development and implementation of technical and analytical mission planning and execution systems.
  • Collaborate with cross-functional teams to ensure seamless integration of systems and services.
  • Provide technical guidance and support to users, including troubleshooting and resolving technical issues.
Requirements:
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
  • Minimum of two years of operational experience with/or supporting the assigned Component.
  • Minimum of five years of operational experience with or supporting an organization's navigation and mission planning techniques, including preparation and checkout of flight plans for aircraft weapons systems or mission planning computer systems.
  • Experience with the assigned Component's tactical Standard Operating Procedures (SOP) and mission guides.
  • Knowledgeable of assigned Component's operations and tactics.
  • Active Secret Clearance with TS Eligibility required for all locations.
Benefits:
  • National health, vision, and dental plans.
  • Paid Time Off and 11 paid holidays.
  • Life Insurance.
  • Short and long-term disability plans.
  • 401(K) retirement plan.
  • Incentive and recognition programs.
  • Relocation opportunities.
  • Tuition and certification reimbursement.