Software System Support Specialist

4 days ago


Albuquerque, New Mexico, United States Agile IT Synergy Full time

Agile IT Synergy, LLC is a Subject Matter Expert (SME) based information technology company focused on innovative engineering and integration of relevant technologies combined with effective business practices to deliver complete solutions that meet customer mission needs.

We're in search of customer-focused individuals with a passion for solving difficult problems and exceeding expectations.

Job Description:

The effort's objective is to provide software-agnostic field support for forward-deployed users of operational, advanced analytic intelligence support, and technical and analytical mission planning and execution systems support.

Field services include engineering and technical administration, embedded data services, and analytical support and mentorship for workflow development, data source integration, and expert utilization of multiple software capabilities to solve information challenges, including those that are mission critical.

The services will take place across the SIE, including Tactical Local Area Networks and other Department of Defense military hardware and End User Devices.

Key Responsibilities:

  • Provide software-agnostic field support for forward-deployed users of operational, advanced analytic intelligence support, and technical and analytical mission planning and execution systems support.
  • Develop and implement engineering and technical administration solutions to support field services.
  • Collaborate with cross-functional teams to integrate data services and analytical support.
  • Provide mentorship and training to workflow development and data source integration teams.
  • Stay up-to-date with the latest software capabilities and technologies to solve information challenges.

Requirements:

  • Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
  • Minimum of two years of operational experience with/or supporting the assigned Component.
  • Minimum of five years of operational experience with or supporting an organization's navigation and mission planning techniques, communications, mission equipment, and planning techniques.
  • Experience with the assigned Component's tactical Standard Operating Procedures (SOP) and mission guides.
  • Knowledgeable of assigned Components operations and tactics.
  • Active Secret Clearance with TS Eligibility required.

Benefits:

  • National health, vision, and dental plans.
  • Paid Time Off and 11 paid holidays.
  • Life Insurance.
  • Short and long-term disability plans.
  • 401(K) retirement plan.
  • Incentive and recognition programs.
  • Relocation opportunities.
  • Tuition and certification reimbursement.


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