Sales Support Specialist
2 weeks ago
About the Role:
We are seeking a highly motivated and detail-oriented Sales Support Specialist to join our team at MacArthur Co. As a Sales Support Specialist, you will play a critical role in supporting our outside sales team and customers by providing exceptional service and ensuring accurate order processing.
Key Responsibilities:
- Support the daily sales operations of our building materials distribution center
- Build and maintain strong relationships with customers and co-workers through effective communication and trust
- Think critically to identify solutions that meet customer needs and ensure successful customer experiences
- Multi-task and handle detailed work efficiently and accurately
- Diagnose problems and provide effective solutions to customers
- Follow up with customers to preserve relationships and ensure satisfaction
- Work in a fast-paced environment with multiple projects simultaneously
- Communicate openly and effectively with the outside sales team and other stakeholders
- Support the fulfillment of customer orders and address customer concerns
Requirements:
- Detail-oriented and focused, with the ability to concentrate on tasks for extended periods
- Avoid over-committing or over-promising
- Follow established guidelines, structure, and policies while working with and for others
- Cooperative, easy-going, and agreeable in getting along with others
- Experience with Microsoft Office Suite (Excel, Outlook, Word) is preferred
- Ideal candidates have a few years of inside sales and customer service experience
- Knowledge of roofing, mechanical, industrial, HVAC, and siding products is a plus
- Strong communication and interpersonal skills are essential
- Experience in the construction industry is helpful
- Be a team player who is willing to lead and support others
- Willing to jump in and help out when necessary
Benefits Package:
- Outstanding family medical benefits package
- Substantial stock ownership program
- Competitive compensation packages
- Paid time off (PTO) and 8 paid holidays each year
- Employer-sponsored family dental insurance
- 401k and Roth 401k investment accounts with substantial employer matching
- Employer-sponsored life and disability insurance
This job description is a summary, and more details of responsibilities will be provided during interviews.
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