IT Support Specialist
8 hours ago
IT Operations Specialist
**Key Responsibilities:**
* Assist with IT infrastructure improvements to enhance system efficiency and reliability
* Collaborate with the IT service provider and stakeholders to ensure seamless operations
* Provide timely technical assistance to staff on computer hardware and software usage, including office applications, operating systems, and printing
* Configure workstations and user accounts, including phone, Ethernet, computer, and docking station setup
* Offer equipment and services orientation to new employees to ensure a smooth onboarding process
* Facilitate help desk ticket resolution between employees and the IT service provider, serving as an escalation point for unresolved issues
* Maintain accurate equipment and software inventory
* Coordinate the purchase of new workstations, software, and license renewals
**Requirements:**
* 5+ years of IT support experience
* Strong analytical and problem-solving skills across multiple disciplines (HW/OS/Network)
* Ability to travel occasionally to other offices, with flexibility to adapt to changing needs
**About Apex Systems:**
Apex Systems is a world-class IT services company serving thousands of clients globally. We value innovation, collaboration, and continuous learning, offering quality career resources, training, certifications, and a comprehensive benefits package.
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