IT Support Specialist
4 hours ago
We are seeking a highly skilled Consultant to join our team at Motion Recruitment. As a Consultant, you will be responsible for providing end-to-end support for users, SLT team, and their Administrative Assistance for PC or Mac hardware/software, system management, various applications, mobile phone, tablets, printers, audio/video conferencing, conference room support, audit/inventory thru phone and direct contact.
Key Responsibilities:- Ensure end-to-end support for users, SLT team, and their Administrative Assistance for PC or Mac hardware/software, system management, various applications, mobile phone, tablets, printers, audio/video conferencing, conference room support, audit/inventory thru phone and direct contact.
- Interact with and manage team, when applicable, and ensure end-to-end accountability in all areas related to End User Support of SLT Members.
- Demonstrate high-level customer satisfaction and maintain industry-leading support levels.
- Stay up-to-date on new technologies and trends; deploy new technology and services.
- Provide exceptional problem-solving in support, as well as assisting with firm-wide projects.
- Install, configure, and troubleshoot desktops, laptops, and mobile devices.
- Provide support for leadership supporting various technologies and working in conjunction with internal support and engineering teams.
- Prioritize and manage the Executive support issues/requests and provide weekly reporting of support issues to management.
- Provide continuous communication with users on progress and completion of requests/issue resolution.
- Maintain documentation for all Helpdesk and end-user processes and procedures.
- Perform new hire installations, replacements, upgrades, printer installs, and other hardware/software-related tasks as needed, including SLT-level image management.
- Perform meeting setups and "take-downs".
- Act as a resource for projects and engineering teams/tasks.
- Follow up on key users' requests and perform a daily walkthrough/virtual if needed, for "high-visibility areas/users".
Requirements:
- 5+ years of related experience.
- Solid experience and understanding of IT services and products - including software, hardware, and network troubleshooting skills, PC imaging and deployment, and IMAC experience.
- Excellent Leadership and customer service skills.
- Have knowledge and understanding of security and compliance standards.
- Extensive knowledge of operating systems such as Windows, Mac OS - Primary Windows.
- Experience supporting Office 365 applications.
- Experience with management tools such as Ivanti, Intune, and JAMF.
About Us:
Motion Recruitment is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. We are committed to delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
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