Sales Support Specialist
4 weeks ago
At MacArthur Co., we're committed to providing an exceptional customer experience. As an Inside Sales Support Specialist, you'll play a vital role in connecting our outside sales team with customers, ensuring seamless order processing, and building strong relationships based on trust and competence.
Key Responsibilities:
- Support daily sales operations at our building materials distribution center
- Collaborate with customers and colleagues to foster trust and competence
- Think critically to ensure customer success
- Multi-task and handle detailed work efficiently and accurately
- Diagnose problems and provide effective solutions
- Follow up with customers to preserve relationships
- Work in a fast-paced environment with multiple projects simultaneously
- Communicate openly and effectively with the sales team
- Support outside sales team members in business development, quotes, and order processing
- Finalize and oversee customer order fulfillment
- Address customer concerns and opportunities for problem-solving
Requirements:
- Detail-oriented and focused
- Avoid over-committing or over-promising
- Follow established guidelines and policies
- Cooperative and easy-going
- Experience with Microsoft Office Suite (Excel, Outlook, Word)
- Ideal candidates have a few years of inside sales and customer service experience
- Roofing, mechanical, industrial, HVAC, and siding product knowledge and experience preferred
- Strong communication skills
- Experience in the construction industry is helpful
- Be a team player who can lead when necessary
- Willing to jump in and help out when needed
- Persuasive teaching style to communicate company products and services
- Intent on listening and able to communicate concisely
Benefits Package:
- Outstanding Family Medical Benefits Package
- Substantial Stock Ownership Program
- Competitive Compensation Packages
- Paid Time Off (PTO) & 8 Paid Holidays Each Year
- Employer Sponsored Family Dental Insurance
- 401k and Roth 401k Investment Accounts (With Substantial Employer Matching)
- Employer Sponsored Life & Disability Insurance
This job description is a summary; more details of responsibilities are provided during interviews.
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