Technical Support Specialist
1 day ago
NCR VOYIX Corporation is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. With a presence in 35 countries and over 16,000 employees, we have been the global leader in consumer transaction technologies for nearly 140 years.
Our MissionOur mission is to enable stores, restaurants, and financial institutions to exceed their goals by providing exceptional consumer experiences. We leverage our expertise, R&D capabilities, and unique platform to help navigate, simplify, and run our customers' technology systems.
Job SummaryWe are seeking a highly skilled L2 Support Specialist to join our Global SCO Support team. As a key member of our Service Desk, you will work in a high call volume environment, supporting customers and their analysts in providing problem resolution for NCR VOYIX products and services.
Responsibilities- Ensure customer entitlement of services and remotely deliver solutions, dispatch service personnel, and verify resolution of customer issues.
- Perform Level 2 advanced hardware and software troubleshooting with end-users of self-checkouts, point-of-sales, applications, and services.
- Provide technical phone support on Retail products, systems, and various software products.
- Escalate both internally and externally when required according to defined Escalation Paths.
- Enhance and develop quality support methods and communication skills through coaching feedback and other developmental approaches.
We are looking for a candidate with a minimum High School degree or equivalent, excellent communications and interpersonal skills, and basic computer knowledge. The ideal candidate should have a solid organizational acumen and be able to work constructively and collaboratively with others.
LanguageThe incumbent is required to have a B2 Level in English or above.
Equal Employment OpportunityNCR VOYIX is committed to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.
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