Client Relationship Specialist

2 weeks ago


Augusta, Maine, United States Skowhegan Savings Full time

Job Type

Full-time

Position Overview:

Skowhegan Savings Bank is seeking a dedicated individual to fill the role of Personal Banker within our organization. This is a full-time, in-person position with a schedule of Monday through Friday, including occasional Saturday shifts.

Role Summary:

As a Personal Banker, you will report directly to the Branch Manager and be responsible for delivering exceptional customer service while processing various transactions. These include deposits, withdrawals, check cashing, and loan payments. Your role will be pivotal in fostering and maintaining strong customer relationships, understanding their financial needs, and recommending appropriate banking solutions.

As you progress in your career, you will take on additional responsibilities, particularly as a Personal Banker III or IV, where you will manage a comprehensive range of banking services, focusing on customer relationship development and retention. You will efficiently handle both routine and complex transactions while adhering to the Bank's standards for customer experience.

Key Responsibilities:

  • Welcome customers and create a friendly, service-oriented atmosphere.
  • Accurately process customer transactions in a timely manner while maintaining a balanced cash drawer.
  • Develop new business opportunities and strengthen existing customer relationships through effective cross-selling of bank products.
  • Ensure compliance with all regulatory requirements and bank policies.
  • Utilize the Bank's Customer Relationship Management tool to enhance customer interactions and referrals.
  • Participate in ongoing training to improve product knowledge and customer service skills.
  • Engage in community events to promote the bank's presence and image.
  • Work a rotating Saturday schedule as required.
  • Assume additional duties as needed.

Qualifications:
  • High School Diploma or equivalent GED required.
  • Minimum of one year of experience in retail banking, sales, or customer service.

Skills and Competencies:
  • Strong customer service orientation.
  • Previous experience in cash handling is advantageous.
  • Excellent communication and multitasking abilities.
  • Detail-oriented with strong organizational skills.
  • Proficient in using personal computers.
  • Dependable and able to work collaboratively in a team environment.

Work Environment:
  • Office setting with a comfortable atmosphere.
  • Physical requirements include moderate lifting and mobility.


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