Customer Service Sales Support Specialist
13 hours ago
System One is seeking a highly skilled Customer Service Sales Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service, managing order entry and execution, and autonomously managing medium-small customers within a specific geographical area.
Key Responsibilities:
- Collaborate with Sales Managers to maintain contact databases and manage sample requests.
- Manage all after-sales operational activities, including order entry and processing.
- Monitor order processes, perform maintenance on shipment dates, and regularly check due orders to avoid delays.
- Assist customers and potential agents with urgency and accuracy, collaborating with other departments to resolve issues and promote customer satisfaction.
- Generate artwork for customized work order requests and manage return orders and data entry.
- Carry out overdue customer follow-up procedures and manage sales documentation for regulatory purposes.
Requirements:
- 2+ years of customer service experience
- Some college preferred
- Manufacturing environment a plus
- Strong communication and problem-solving skills
- Proficiency in MS Office and ERP/Database Systems
System One offers excellent benefits, a stable company, and opportunities for advancement in a team environment.
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