Logistics Operations Support Specialist
4 days ago
We are a Global 3rd party Logistic company with sites across California, offering great pay, benefits, and room to grow.
Our mission is to have the strongest team, where success is measured by the success of each individual within our team.
SFI Los Angeles is currently seeking a Logistics Operations Support Specialist to join our team. This role will be responsible for providing support to customer accounts, ensuring satisfaction by addressing customer needs and requirements.
The successful candidate will have excellent communication skills, attention to detail, and the ability to multitask on several projects or customer requests/orders.
Key Responsibilities:
- Address day-to-day customer needs and requests
- Conduct professional phone and email communications
- Work with operations to resolve customer service issues
- Assist with customer billing issues
- Maintain customer records by updating account information
- Routing for Retail accounts
- Liaison between client and warehouse personnel
- Implementing and executing projects based on clients' needs and expectations
- Assist in providing bids for cost of services to clients
- Preparing shipping documents (labels, compliance labels, BOL's, etc.)
Requirements:
- Must have reliable transportation
- Ability to work individually or with a team
- Bilingual is a plus
- Ability to use Warehouse Management Systems (WMS)
- Must be able to read, write, and speak English fluently
- Two years of domestic freight forwarding experience required
Compensation: Starting salary $25-$28 per hour, depending on experience. Benefits include medical, dental, vision, and 401(k) retirement plan.
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