Customer Relations Specialist

3 weeks ago


Summerville, South Carolina, United States Orkin Full time
Customer Relations Specialist

Overview:

We are seeking a highly skilled Customer Relations Specialist to join our team at Orkin. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Responsibilities:

  • Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments
  • Proficiently navigate our Windows-based and web-based systems to track routes and optimize current and future schedules
  • Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed
  • Use sharp listening skills and probing questions to identify customer concerns and evaluate their needs
  • Monitor, update, and maintain customer databases with accurate information, including call details, disposition of calls, payments, and other results
  • Reschedule unserviced accounts within 24 hours
  • Participate in quality assurance processes, programs, and initiatives
  • Safeguard customer privacy and other proprietary information

What We Offer:

  • Competitive earnings
  • PAY RANGE $17 TO $20
  • Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Industry-leading, quality, comprehensive training program

Why Choose Orkin?

  • Founded in 1901, Orkin is a global residential and business service provider offering the most accurate, comprehensive, and efficient pest management services
  • The pest management industry is growing and is a recession-resistant line of business
  • We value a service-oriented mindset that leads to building loyalty and trust with clients
  • We hold ourselves responsible to commitments
  • We value being part of a team
  • We support the community
  • Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc.


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