Clinical Systems Specialist
3 weeks ago
We are seeking a highly skilled Clinical Systems Specialist to join our team at Articularis Healthcare Group. This role will be responsible for developing and delivering support, best practice workflows, training, and reporting tools related to the implementation and support of our EMR platform's Practice Management suite.
Key Responsibilities:
- Assess, plan, develop, and implement educational programs for staff based on needs assessments, new computer applications, system updates, and other organizational goals and changes.
- Provide classroom, one-on-one, and support for end users, including support staff and clinicians.
- Assess new and upcoming features and refine training program components based on user needs.
- Work cross-functionally with the billing team to analyze and troubleshoot any issues with AHG clinical documentation in the EMR.
- Manage initial educational and training objectives and continuously work with leaders to address gaps in knowledge and provide additional training as needed for Practice Management functions.
- Conduct needs and skills assessments for end users to determine the type and duration of training needed.
- Develop training documentation, outlines, and deliver training to end-users with varying levels of computer literacy in a range of clinical modules/applications.
- Responsible for maintaining an in-depth understanding of clinical and operational workflows in order to develop and implement workflow documentation in clinical software applications.
- Responsible for providing support to the development team in the form of comprehensive testing of all aspects of clinical application software.
- Responsible for providing technical support, troubleshooting, and identifying opportunities where appropriate for clinical information system improvements.
- Utilize the Service Management tool for ticketing relating to Practice Management.
- Develop and contribute to the Knowledge-base of the Service Management platform.
Requirements:
- Bachelor's degree.
- 5 years of healthcare experience.
- 5 years' experience with EHR Systems.
- 5 years' experience with mentoring, guiding, and training.
- Ability to exercise judgment in prioritizing work, responding to customer needs, and in determining when an inquiry requires higher-level involvement.
- Effective project management experience.
- 5+ years of clinical systems implementations.
About Articularis Healthcare Group:
Articularis Healthcare Group is a physician-led and owned organization dedicated to improving healthcare by supporting independent rheumatology practices across the country. As the nation's largest rheumatology specialty group with 20+ practices across 7 states, AHG provides access to best business practices, advisory and management services, and value-based treatment pathways.
Why Work with Us:
Joining our team will provide you with a positive team environment, growth and advancement opportunities, as well as a work-life balance. With our office hours of Monday through Thursday, you will be able to enjoy your nights and 3-day weekends with family and friends.
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