Customer Relations Specialist

4 weeks ago


Summerville, South Carolina, United States Orkin Full time

Overview:

We are seeking a highly skilled Customer Relations Specialist to join our team at Orkin. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Responsibilities:

  • Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
  • Proficiently navigate our Windows-based and web-based systems to track routes and optimize current and future schedules.
  • Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed.
  • Use sharp listening skills and probing questions to identify customer concerns and evaluate their needs.
  • Monitor, update, and maintain customer databases with accurate information, including call details, disposition of calls, payments, and other results.
  • Reschedule unserviced accounts within 24 hours.
  • Participate in quality assurance processes, programs, and initiatives.
  • Safeguard customer privacy and other proprietary information.

What We Offer:

  • Competitive earnings.
  • A comprehensive benefits package, including medical, dental, vision, maternity, and life insurance.
  • A 401(k) plan with company match and employee stock purchase plan.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and dependent scholarship awards.
  • An industry-leading, quality, comprehensive training program.

Why Choose Orkin?

  • We are a global residential and business service provider with over 120 years of experience.
  • We offer a recession-resistant line of business.
  • We value a service-oriented mindset that leads to building loyalty and trust with clients.
  • We hold ourselves responsible to commitments.
  • We value being part of a team.
  • We support the community.

Qualifications:

  • Previous experience in customer service or sales is preferred.
  • A high school diploma or equivalent is required.
  • Ability to pass a drug screen and background check is required.
  • Excellent interpersonal and communication skills.
  • Basic computer skills in various software and web-based applications.
  • Proficient in Microsoft Office.
  • Strong attention to detail and follow-through.
  • Demonstrated ability to prioritize tasks and manage time efficiently.

Work Environment:

  • Candidates must meet physical job requirements and safely perform job duties with or without accommodations.
  • Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
  • Be able to regularly lift and/or move up to 25 pounds.


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