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EMR Specialist
1 month ago
Articularis Healthcare Group (AHG) is a physician-led and owned organization dedicated to improving healthcare by supporting independent rheumatology practices across the country. As the nation's largest rheumatology specialty group with 20+ practices across 7 states, AHG provides access to best business practices, advisory and management services, and value-based treatment pathways.
Job Summary:The EMR Specialist - Practice Management Specialist develops and delivers support, best practice workflows, training, and reporting tools related to the implementation and support of our EMR platform's Practice Management suite.
Key Responsibilities:- Assesses, plans, develops, and implements educational programs for staff based on needs assessments, new computer applications, system updates, and other organizational goals and changes.
- Provides classroom, one-on-one, and support for end-users, including support staff and clinicians.
- Assesses new and upcoming features and refines training program components based on user needs.
- Works cross-functionally with the billing team to analyze and troubleshoot any issues with AHG clinical documentation in the EMR.
- Manages initial educational and training objectives and continuously works with leaders to address gaps in knowledge and provide additional training as needed for Practice Management functions.
- Conducts needs and skills assessments for end-users to determine the type and duration of training needed.
- Develops training documentation, outlines, and delivers training to end-users with varying levels of computer literacy in a range of clinical modules/applications.
- Responsible for maintaining an in-depth understanding of clinical and operational workflows to develop and implement workflow documentation in clinical software applications.
- Responsible for providing support to the development team in the form of comprehensive testing of all aspects of clinical application software.
- Responsible for providing technical support, troubleshooting, and identifying opportunities for clinical information system improvements.
- Utilizes Service Management tool for ticketing relating to Practice Management.
- Develops and contributes to the Knowledge-base of Service Management platform.
- Bachelor's degree.
- 5 years of Healthcare experience.
- 5 years' experience with EHR Systems.
- 5 years' experience with mentoring, guiding, and training.
- Ability to exercise judgment in prioritizing work, responding to customer needs, and determining when an inquiry requires higher-level involvement.
- Effective project management experience.
- 5+ years of clinical systems implementations.
Joining our AHG team will provide you with a positive team environment, growth and advancement opportunities, as well as a work/life balance. With our office hours of Monday through Thursday, you will be able to enjoy your nights and 3-day weekends with family and friends.
Next Steps:Once you submit your application, a member of our Talent Acquisition Team will review your resume and application. A team member will reach out to you within a week to schedule a phone screening.
