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Reservations Agent

2 months ago

Phoenix, Arizona, United States Pyramid Global Hospitality Full time

About Us

At Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we're committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Job Summary

We're seeking a highly skilled Reservations Agent to join our team. As a Reservations Agent, you will be responsible for the efficient operation of in-house reservations through the selling of guest rooms and maximization of revenues.

Key Responsibilities

  • Answer all reservations calls and e-mails in a friendly manner, using clear English communication. Provide accurate information regarding availability of accommodations and other requested information.
  • Assist with group blocks, including communicating with internal/external clients, inputting of reservations, and distributing of resumes. Monitor group blocks and group billing.
  • Assist HRCC with questions, problems, or concerns that arise concerning reservations made at the hotel.
  • Maintain suite reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet customer needs.
  • Review advance deposit reservations and make corrections as needed.

Requirements

  • At least one (1) year of prior hotel experience
  • Excellent customer service and communication skills
  • OnQ experience is preferred