Reception Operations Supervisor

2 weeks ago

Castle Rock, Colorado, United States Town of Castle Rock Full time

This position is essential for the smooth operation of our community facilities.

The Town of Castle Rock is committed to maintaining a vibrant community through effective decision-making today that safeguards our identity and quality of life for the future. We emphasize collaboration, partnership, and clear communication. Our goal is to deliver outstanding public service and foster an environment of creativity and innovation. We invite individuals who share these values to consider this opportunity.

Key Responsibilities:

  • Welcomes visitors to our community recreation facilities.
  • Processes payments for facility access and manages registrations for various programs and activities.
  • Updates and modifies membership details and assists in issuing identification cards.
  • Conducts end-of-shift cash reconciliations and prepares financial reports.
  • Addresses customer inquiries and resolves issues related to facility services and programming.
  • Oversees the maintenance of towel supplies and ensures cleanliness within the facilities.
  • Coordinates with maintenance staff for repairs and upkeep of the premises.
  • Leads and guides Front Desk Attendants in their daily tasks.
  • Manages opening and closing procedures for the facilities.
  • Contributes to process enhancements at the front desk.
  • Assists in conducting audits for the pro shop.
  • Distributes schedules for facility usage and stays informed about staff roles and event programming.
  • Performs duties associated with the Front Desk Attendant role.
  • Completes additional tasks as assigned.
Required Qualifications:

An equivalent combination of education, training, and experience that demonstrates the necessary knowledge, skills, and abilities may be considered.

Education: High School Diploma or GED

Experience: One to two years of experience in a customer service role within a public environment.

Certifications:
  • CPR and First Aid certification required, or the ability to obtain within 30 days.
Knowledge, Skills, and Abilities:
  • Familiarity with Parks and Recreation Department policies and procedures.
  • Understanding of community recreation programs and activities.
  • Proficient in delivering customer service and effective communication.
  • Ability to build and maintain positive relationships with patrons and colleagues.
  • Exhibits tact and courtesy in frequent public interactions.
  • Capable of organizing and reviewing work for efficiency and accuracy.
  • Adept at managing multiple tasks while maintaining attention to detail.
  • Competent in operating computer systems and learning specific applications.
  • Basic math skills for processing payments and completing financial reports.
  • Ability to apply independent judgment to resolve issues using relevant policies and procedures.
  • Strong team player.
All candidates must successfully complete a criminal background check prior to employment.

The Town of Castle Rock is an Equal Opportunity Employer.

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