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Reception Operations Supervisor

2 months ago

Castle Rock, Colorado, United States Town of Castle Rock Full time

This position is essential for maintaining the quality and efficiency of our services. The Town of Castle Rock is committed to preserving its identity and enhancing the quality of life for its residents. We prioritize collaboration, effective communication, and excellence in service. We invite individuals who share these values to consider this opportunity.

Key Responsibilities:

  • Welcomes visitors to the Recreation Center, Miller Activity Complex, or Cantril Building.
  • Processes payments for facility usage and registers participants for various programs, including childcare and fitness services.
  • Adjusts membership types and manages transactions within registration and Point of Sale systems.
  • Conducts end-of-shift cash reconciliation, including cash reports for registration and Point of Sale systems.
  • Addresses customer inquiries and concerns, providing detailed information about facility operations, programs, and schedules both in person and via phone.
  • Oversees towel inventory, ensuring cleanliness and availability.
  • Maintains a clean and orderly facility, coordinating with maintenance for repairs and cleaning as needed.
  • Supervises Front Desk Attendants, providing guidance and support.
  • Manages the opening and closing procedures for the facility.
  • Contributes to process enhancements at the front desk.
  • Assists with audits related to the Pro shop.
  • Generates and distributes facility room schedules, staying informed about staff responsibilities and activity schedules.
  • Performs all duties of Front Desk Attendant as required.
  • Undertakes additional responsibilities as assigned.

Minimum Qualifications:

An equivalent combination of education, training, and experience that demonstrates the necessary knowledge, skills, and abilities may be considered.

Education: High School Diploma or GED.

Experience: One to two years of experience in a customer service role within a public environment.

Licenses and Certifications:

  • CPR and First Aid certification is required or must be obtained within 30 days.

Knowledge, Skills, and Abilities:

  • Familiarity with Parks and Recreation Department policies and procedures.
  • Understanding of the Recreation Center's programs and services.
  • Proficient in delivering guest services and communicating effectively.
  • Ability to build and maintain positive relationships with patrons and colleagues.
  • Demonstrates tact and courtesy in public interactions.
  • Capable of organizing tasks for optimal efficiency and accuracy.
  • Adept at managing multiple tasks while maintaining attention to detail.
  • Proficient in basic computer operations and willing to learn specific applications.
  • Ability to perform basic mathematical calculations for fee processing and cash reporting.
  • Capable of exercising independent judgment in problem-solving.
  • Ability to work collaboratively in a team-oriented environment.

All candidates must successfully complete a criminal background check prior to employment.

The Town of Castle Rock is an Equal Opportunity Employer.