Lead Integration Engineer

2 weeks ago

San Francisco, California, United States Federal Reserve Bank of Cleveland Full time
Company
Federal Reserve Bank of Cleveland

At the Federal Reserve Bank of Cleveland, we are dedicated public servants with a mission to enhance the nation's monetary, financial, and payment systems to foster a more robust economy for all citizens. We pride ourselves on being a community-focused institution, committed to understanding and serving the diverse communities within our jurisdiction. We value fresh perspectives and respect individuals for their contributions and identities. Our environment encourages continuous learning and growth. By joining the Cleveland Fed, you become part of a diverse team united in its mission to promote an economy that benefits everyone.

The Federal Reserve Bank of Cleveland is seeking a motivated Senior Integration Engineer to become a vital member of our Identity and Access Management Team.

The IAM team is a collaborative unit that supports the Federal Reserve Bank's security and compliance initiatives related to identity and access lifecycle management. The ideal candidate will be primarily responsible for ensuring our clients achieve their desired outcomes while utilizing our products by gaining a deeper understanding of the customer experience. The candidate should be a self-motivated individual with excellent communication skills.

We empower our employees to maintain a healthy work-life balance. Therefore, we offer a flexible hybrid work model that allows you to collaborate with colleagues in the office on select days while working remotely on others.

Key Responsibilities:
  • Act as a second-level support for customer escalations.
  • Own incidents and defects, mediating between team members across various departments.
  • Collaborate directly with the team and clients to ensure software defects are documented and resolved within established SLAs.
  • Develop expertise in proprietary software, product architecture, and familiarize yourself with both on-premise and cloud-based solutions and databases.
  • Proactively share insights gained from clients and internal stakeholders to enhance team performance.
  • Build strong relationships with clients and team members.
  • Work collaboratively across teams and with clients to enhance integration, infrastructure, and release processes.
  • Recommend solutions for integration and infrastructure stability, providing guidance on security and resilience.
  • Promote operational best practices and advocate for standardization to enhance the overall customer experience.
  • Contribute to knowledge management articles, ensuring the team delivers seamless support to our clients.
  • Conduct peer reviews of integration code or configurations.
  • Lead incident management initiatives by facilitating work sessions and engaging with clients to reach resolutions.
  • Effectively communicate expanded skill sets to fellow team members to enhance collective knowledge.
  • Participate in a 24x7 on-call rotation to support production stability and product releases.
Qualifications:
  • Bachelor's degree in Computer Science, Systems/Programming, or a related field, or equivalent experience.
  • Typically requires five or more years of relevant technical experience.
  • Expertise in debugging technical issues across various levels of a complex enterprise system.
  • Collaborate with partners across all business functions to align technology solutions with business strategies.
  • Demonstrate informed knowledge of a business area to resolve ongoing issues.
  • Familiarity with tools such as Splunk, Dynatrace, PowerShell, ServiceNow, and Identity Access Management concepts.
  • Proficient in SQL.
  • Experience with Scrum methodologies.
  • Knowledge of Java and XML.
  • Familiarity with Okta and Azure concepts.
  • Understanding of automation concepts and solutions.
  • Knowledge of Cloud and SaaS technologies.
  • Must be a U.S. Citizen or Green Card holder with the intent to become a U.S. Citizen.


Base Salary Range for Senior Integration Engineer: Min: $104,400 Mid: $135,400 Max: $166,700

Final salary and offer will be determined based on the applicant's background, experience, skills, internal equity, and alignment with market data.

We provide an excellent benefits package, including: Medical, Dental, Vision, Pre-tax Flexible Spending Account, Backup Child Care Program, Pre-Tax Day Care Flexible Spending Account, Paid Family Care Leave, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and Retirement/Pension.

We are committed to ensuring that individuals with disabilities receive reasonable accommodations to participate in the job application or interview process, perform essential job functions, and enjoy other benefits and privileges of employment. The Federal Reserve Bank of Cleveland is an Equal Opportunity Employer.

Full Time / Part Time
Full time

Regular / Temporary
Regular

Job Exempt (Yes / No)
Yes

Job Category
Information Technology

Work Shift
First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees are critical to our success as an organization, and we seek to recruit, develop, and retain the most talented individuals from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to fostering an environment where employees are valued for their differences.

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