Customer Engagement Representative

2 weeks ago


Irving, Texas, United States Planet Fitness - Excel Fitness Full time
Position: Member Services Representative

Are you eager to embark on a fulfilling career with a thriving organization? Planet Fitness - Excel Fitness is on the lookout for motivated individuals to enhance our team. Our franchise has experienced significant growth and is committed to providing opportunities for professional development and advancement.

As a Member Services Representative, your primary role will be to deliver outstanding service to our members while ensuring a clean and inviting atmosphere within our facilities. You will engage with members daily, addressing their inquiries and contributing to a positive experience.

Key Responsibilities:
  • Manage member check-ins and check-outs efficiently
  • Conduct facility tours for prospective members and assist with account creation
  • Update and maintain member accounts as necessary
  • Professionally respond to member inquiries and concerns
  • Maintain cleanliness and organization throughout the facility
Required Qualifications:
  • Excellent customer service abilities and a friendly demeanor
  • Prior experience in a customer service role is advantageous
  • High school diploma or equivalent is required
  • Must be at least 18 years of age
Physical Requirements:
  • Ability to stand and walk for extended durations
  • Occasional lifting of items weighing up to 50 lbs
  • Exposure to commercial cleaning agents
Safety Protocols:
  • All staff members are required to wear masks
  • Implementation of enhanced cleaning procedures
  • Encouragement of social distancing practices
Employee Benefits:
  • Access to financial wellness programs
  • Complimentary Planet Fitness Black Card Membership
  • Employee Assistance Program for mental health resources
  • Additional perks including Paid Time Off and Health Insurance


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