Law Firm Account Manager
4 weeks ago
Questel is a global leader in intellectual property (IP) solutions and services, offering comprehensive support to companies and law firms in managing their IP portfolios. Our mission is to help our clients streamline their processes, reduce costs, and maximize the value of their intellectual assets.
The Key Account Manager (KAM) for the Law Firm Market will be responsible for managing and expanding relationships with our key law firm clients. The role involves understanding the specific needs of law firms, offering tailored solutions from Questel's product and service portfolio, and ensuring client satisfaction and retention.
Key Responsibilities:
- Manage a portfolio of key law firm accounts, serving as the primary point of contact and building strong, long-lasting client relationships.
- Identify opportunities to expand the use of Questel's products and services within existing accounts and proactively seek new business opportunities within the law firm market.
- Provide tailored IP solutions that address the specific challenges and needs of law firms, educating clients on the benefits of Questel's offerings and how they can enhance their IP management processes.
- Drive revenue growth by upselling and cross-selling Questel's products and services, meeting or exceeding sales targets and contributing to the overall revenue goals of the company.
- Develop and implement strategic account plans for each key account, focusing on client satisfaction, retention, and growth.
- Collaborate with internal teams to ensure the successful delivery of services to clients, addressing client needs and resolving any issues that arise.
- Stay updated on trends, challenges, and developments within the law firm market, providing feedback to internal teams to help shape product development and marketing strategies.
Requirements:
- Minimum of 2 years of experience in key account management, preferably within the legal or IP industry, with experience working with law firms highly desirable.
- Bachelor's degree in Business, Law, or a related field, with a background in IP or legal services a plus.
- Strong understanding of the law firm market and IP management processes, proven ability to manage multiple key accounts and drive revenue growth, excellent communication, negotiation, and presentation skills, ability to work independently and as part of a team, and strong problem-solving skills and attention to detail.
- Proficient in using CRM systems (e.g., Salesforce) and other sales and marketing tools.
What We Offer:
- Competitive salary and commission structure, comprehensive benefits package, including health insurance, retirement plans, and paid time off, opportunities for professional development and career advancement, and a dynamic and collaborative work environment with a focus on innovation and growth.
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