Field Service Technician

13 hours ago

Cambridge, Massachusetts, United States Joe Warren & Sons Co., Inc. Full time
Job Title: Field Service Technician - Commercial Refrigeration & Kitchen Equipment

Joe Warren & Sons Co., Inc. is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for traveling to client sites to diagnose and repair refrigeration and ice machine equipment. You will ensure clear and accurate paperwork for all customer services, coordinate with the Parts Department for precise parts identification and ordering, and ensure timely and professional installation of ordered parts.

Responsibilities:
  • Travel to client sites to diagnose and repair refrigeration and ice machine equipment.
  • Ensure clear and accurate paperwork for all customer services.
  • Coordinate with the Parts Department for precise parts identification and ordering.
  • Ensure timely and professional installation of ordered parts.
  • Keep the service truck tidy and maintain an organized inventory of parts and tools.
  • Engage with manufacturers, sales reps, dealers, and customers.
  • Identify service challenges, gather relevant data, and formulate effective solutions.
  • Collaborate with manufacturers for equipment diagnosis when required.
  • Offer top-tier service and clearly communicate service requirements to customers.
  • Advocate for and suggest additional JWS services to customers as appropriate.
  • Physical requirements: Role involves physical activity, including walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of an 8-hour workday.
Qualifications:
  • EPA certification and a strong emphasis on safety.
  • Ability to climb stairs and ladders.
  • Adept at multitasking and adapting to varying tasks.
  • Emphasis on customer understanding and satisfaction.
  • High School diploma or GED and a valid driver's license.
  • Ability to lift and carry items weighing up to 75 pounds.
  • Independent worker and effective team collaborator.
  • Proficiency in using hand tools.
  • Demonstrated ability to complete assignments with little to no supervision.
  • Previous experience in gas, electric, plumbing, and/or steam repairs is an asset.
  • Minimum of 5 years of experience in refrigeration/ice machine and/or similar commercial kitchen equipment repair or a related field.
  • Strong organizational skills and a proactive, team-oriented mindset.
  • Physical capability to undertake tasks requiring walking, standing, driving, sitting, squatting, kneeling, reaching, bending, twisting, and turning for up to 8 hours.
Benefits:
  • Attractive compensation package with periodic reviews, bonuses, and increments.
  • Very competitive 401k with a 4% Safe Harbor Match.
  • Comprehensive Health Benefits: Medical, Dental (FREE), Vision, and HSA.
  • Ready-to-Go Company Vehicles: Equipped with all necessary tools and equipment.
  • Flexible On-call with Overtime: Infrequent on-call schedules and plentiful OT opportunities with incentive pay.
  • Career Growth: Paid training, tuition assistance, and numerous advancement opportunities.
  • Mentoring Incentives: Earn extra by mentoring through our Experienced Training Program.
  • Life & Disability Insurance for your peace of mind.
  • Benefit from our company-wide Bonus incentive program with quarterly payouts.
  • Enjoy 9 company-funded holidays along with generous PTO.
  • Robust career progression opportunities.
  • Referral bonuses for expanding the JWS family.
  • Vast training and professional development prospects.

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