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Field Service Engineer

2 months ago

Cambridge, Massachusetts, United States Thermo Fisher Scientific Full time
Job Summary

We are seeking a highly skilled and motivated Field Service Engineer to join our team at Thermo Fisher Scientific. As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing High-Performance Liquid Chromatography (HPLC) and Mass Spectrometer (MS) equipment at customer labs.

Key Responsibilities
  • Perform on-site installation and preventive maintenance of HPLC and MS equipment
  • Schedule and track service calls, manage personal parts inventories, and complete service reports using service ticket management software
  • Train customers on HPLC and MS equipment and software
  • Review customer data to determine equipment health and functionality
  • Collaborate and share repair diagnostic information with engineering and customer service teams
  • Stay up to date with technical bulletins and factory communications
  • Act as a communication link between the customer and the company
  • Regularly attend technical and service training provided by Thermo Fisher Scientific
  • Ensure accurate and efficient completion of service reports and administrative tasks
Requirements
  • AS degree in Sciences, Engineering, Electronics
  • 1-2 years of experience operating and/or maintaining electronics
  • Valid driver's license
Preferred Qualifications
  • Background in Chemistry or Biochemistry
  • Experience working in a regulated environment
Work Conditions
  • Ability to travel up to 25% overnight domestic travel
  • Ability to work overtime and/or outside regular business hours, and/or on-call work
  • Physical strength required to manage weights up to 50 pounds on a regular basis
Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. We value diverse experiences, backgrounds and perspectives and are committed to creating an inclusive work environment.