Help Desk Support Specialist

3 weeks ago


Memphis, Tennessee, United States K2 Staffing, LLC Full time
Job Title: Help Desk Support

We are seeking a highly skilled and experienced Help Desk Support Specialist to join our team at K2 Staffing, LLC. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving IT issues, and ensuring the smooth operation of our IT systems.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve IT issues in a timely and efficient manner
  • Install, configure, and maintain IT systems and equipment
  • Develop and implement technical solutions to improve IT systems and processes
  • Collaborate with other teams to ensure seamless IT support
Requirements:
  • 5+ years of experience in IT support or systems administration
  • Advanced knowledge of Microsoft Workstation Operating Systems and Applications
  • Advanced knowledge of Microsoft Server Operating Systems and Networks
  • Intermediate knowledge of managing firewalls, layer 2/3 switches, access points, and other networking devices
  • Administration and configuration of Microsoft Office 365 email, applications, and Azure AD
  • Advanced knowledge of Azure AD, SharePoint, MDM, MFA
  • Advanced knowledge of Microsoft Active Directory and Group Policy
  • Experience working with computer peripherals, such as printers and scanners
  • Strong understanding of hardware, software, and network troubleshooting
  • Ability to perform onsite installations of IT equipment
  • Experience with VPN technologies; configuring, supporting, and troubleshooting
  • Strong understanding of DHCP and DNS configuration and management
  • Advanced trouble shooting skills to identify and solve difficult escalated issues
What We Offer:
  • Full-time, salaried position with great benefits
  • Health, Dental, and Vision Insurance
  • 401K retirement plan
  • Life Insurance
  • Paid Time Off (PTO)
  • 9 paid holidays
  • Professional development assistance, training, and certifications


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