Help Desk Technician

2 weeks ago


Memphis, Tennessee, United States Baptist Memorial Full time
Job Summary

As a Help Desk Technician at Baptist Memorial Health Care, you will play a critical role in providing technical support to our employees. Your primary responsibility will be to troubleshoot and resolve technical issues related to computer systems, software, and hardware.

Key Responsibilities
  • Provide technical assistance to computer system users, ensuring they have the necessary tools and resources to perform their jobs efficiently.
  • Solve problems dealing with a variety of concrete variables, interpreting written and verbal information, and screen shots or other data supplied.
  • Maintain current knowledge of hospital information systems, software, networks, and telecommunications technologies.
  • Use advanced tools, knowledge, and experience to analyze, diagnose, and resolve problems.
  • Contribute to the evaluation and maintenance of existing support documentation.
  • Complete assigned goals and objectives.
Requirements and Preferences

Experience: Preferred: Greater than 2 years of experience or educational equivalent of Bachelor's degree. Minimum: Minimum of one to three years of related experience or educational equivalent of Associates Degree.

Licensure, Registration, Certification: Minimum: DRIVER'S LICENSE (CURRENT)

About Baptist Memorial Health Care

We offer a competitive compensation and benefits package, including paid vacation/time off, continuing education opportunities, generous retirement plan, health insurance, and more. Our goal is to provide a supportive and inclusive work environment that fosters growth and development.


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