Help Desk Associate

3 weeks ago


Memphis, Tennessee, United States Baptist Memorial Healthcare Corporation Full time
Job Summary:
As a Help Desk Associate at Baptist Memorial Healthcare Corporation, you will provide technical assistance to computer system users, solve problems dealing with a limited variety of concrete variables, and maintain current knowledge of hospital information systems, software, networks, and telecommunications technologies.

Responsibilities:
  • Provide technical assistance to computer system users.
  • Solve problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied.
  • Maintain current knowledge of hospital information systems, software, networks, and telecommunications technologies.
  • Use standard tools, knowledge, and experience to analyze, diagnose, and resolve problems.
  • Contribute to evaluation and maintenance of existing support documentation.
  • Complete assigned goals.

Requirements, Preferences, and Experience:

Experience:

Preferred: 2 years of experience or educational equivalent of an Associate's degree.

Minimum: Entry-level experience or educational equivalent to 1 year of college/post-secondary education.

Licensure, Registration, Certification:

Minimum: Current Driver's License.

About Baptist Memorial Healthcare Corporation:

Baptist Memorial Healthcare Corporation is a healthcare organization that values its employees and offers a competitive compensation and benefits package. We are committed to providing excellent patient care and strive to be the best in the Mid-South healthcare community.

At Baptist Memorial Healthcare Corporation, We Offer:
  • Competitive salaries
  • Paid vacation/time off
  • Continuing education opportunities
  • Generous retirement plan
  • Health insurance, including dental and vision
  • Sick leave
  • Service awards
  • Free parking
  • Short-term disability
  • Life insurance
  • Health care and dependent care spending accounts
  • Education assistance/continuing education
  • Employee referral program

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