Lead Wire Desk Specialist

4 days ago

Memphis, Tennessee, United States Getevolved Full time
Job Title: Lead Wire Desk Specialist

At Getevolved, we are seeking a highly skilled Lead Wire Desk Specialist to join our team. As a key member of our operations team, you will be responsible for supporting the Wire Desk team in daily operations and training.

Key Responsibilities:
  • Support the branch administration and daily functions of the Wire Desk staff to ensure compliance with Bank policies, procedures, and regulatory requirements.
  • Support the Wire Desk Manager on Training efforts for Wire Desk New Hires.
  • Proactively create SOPs and/or training materials, as needs are identified.
  • Complete all wire transfer complete requests in Wire Desk ticketing system, to ensure timely response.
  • Responsible for all incoming and outgoing domestic and international wires to include drawdowns, service messages, returns, recalls and exceptions and handling any escalations from staff.
  • Responsible for quality assurance and document retention for Wire Desk.
  • Recognize trends, or areas for improvement and efficiencies, and create process improvement requests, as needed.
  • Ensure procedures are maintained and kept current for Wire Desk and related activities.
  • Facilitate and/or coordinate all wire platform user training.
  • Provide lead support, assistance, and backup for Branch Support functions when Manager is out of the office.
  • Responsible for receiving and processing legal process documents served to the Wire Desk including subpoenas, indemnity agreements and supporting wire documents.
  • Keep current with, supports and complies with all bank and regulation policies, procedures and/or guidelines.
  • Provide Wire Desk support and document research to internal and external auditors and examiners.
  • Provide support to the core platform and issue resolution as related to Wire Desk.
  • Meet established department goals with minimal supervision; updates manager on all major projects, employee issues and goal progress relating to Wire Desk.
  • Partner with other Operations Leads and Managers to continuously drive efficient processes and add value to our business partners and customers.
  • Participate in special projects and assignments and perform other duties as assigned.
Requirements:
  • Minimum of five years of wire desk, branch and/or deposit operations experience, or relevant work experience in the financial services industry.
  • Knowledge of State and Federal regulations affecting wires and deposit accounts.
  • Knowledge of Jack Henry product suites preferred.
Key Competencies:
  • Must possess accurate typing, spelling, and grammar skills as well as superior written and oral communication skills.
  • Must possess the ability to set priorities, manage tasks and meet deadlines.
  • Must be willing and capable of defining problems and taking initiative to propose practical solutions.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.

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