IT Support Specialist

7 days ago


Memphis, Tennessee, United States Knoxville Utilities Full time
About the Role

We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Knoxville Utilities. As a Student Help Desk Technician, you will provide exceptional support to our organization by answering and responding to IT service requests or assistance.

Key Responsibilities
  • Provide technical support for IT service requests or assistance
  • Configure and install PCs, as well as support the Microsoft Office productivity and collaboration suite
  • Participate on IT-based project teams and provide direct assistance to the KUB workforce
  • Excellent verbal and written communication skills, with a strong focus on problem resolution
Requirements
  • Must be a full-time student pursuing an Associates, Bachelors, or graduate-level degree
  • Must have a cumulative grade point average (GPA) of 2.5 or higher
  • Must be available to work a minimum of 15 hours per week, Monday through Friday, between 7:00AM - 5:00PM
  • Must have good oral and written communication skills
  • Must have a valid driver's license
Preferred Requirements
  • Pursuing a degree in Computer Science, Computer Engineering, Information Management, Technical Communications, Business Management, or related discipline
  • Desire to interact with people and provide great service
  • Strong work ethic with attention to detail
  • Experience with Microsoft Office 365 productivity and collaboration suite
  • At least one year remaining as a student in degree or educational program


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