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Help Desk Technician

2 months ago

Memphis, Tennessee, United States The Tennessee Board of Regents Full time
Job Summary

We are seeking a highly motivated and detail-oriented student to join our IT Services team as a Help Desk Technician. In this role, you will provide technical support to students, staff, and faculty, while gaining valuable experience in troubleshooting and customer service.

Key Responsibilities
  • Answer phone calls and respond to emails from students, staff, and faculty, logging the call and following up to ensure the issue was resolved.
  • Assist with common technology issues, such as password resets and software troubleshooting.
  • Manage printers in the library, including maintenance and restocking paper and toner.
  • Perform light cleaning and ensure a tidy work environment.
  • Maintain dependability and punctuality for successful job performance.
Requirements
  • Must be a registered student of Southwest Tennessee Community College.
  • Only students who are approved for Federal Work Study are qualified for this position.
  • Availability to work 10-20 hours per week, with a flexible schedule based on the needs of the IT Services department.
Preferred Qualifications
  • Knowledge of MS Word, PowerPoint, and Excel.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.

The Tennessee Board of Regents is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, or any other legally protected class.