Customer Service Banking Associate

2 weeks ago


Springfield Gardens, New York, United States Ridgewood Full time

Position Overview:
The Part-Time Universal Banker at Ridgewood will deliver essential banking services to both new and existing clients in a dependable and efficient manner, adhering to all regulatory standards and internal policies.

Compensation:
Estimated starting salary ranges from $21.73 to $26.19 per hour.

Key Skills Required:

  • Excellent verbal and written communication abilities.
  • Fundamental math skills.
  • Proficient in using a Personal Computer.
  • Basic familiarity with Microsoft Office applications.

Education & Experience:

  • High School Diploma or G.E.D. equivalent is required.
  • Experience in a teller or customer service role is necessary.

Primary Responsibilities:

  • Encourages the promotion of banking products and services to enhance customer relationships.
  • Addresses customer inquiries regarding services, products, and account details while processing requests for various banking services.
  • Facilitates account openings by verifying customer identification in compliance with regulatory requirements.
  • Handles transactions, including account closures, while following established protocols to prevent fraud.
  • Orders ATM and Debit MasterCards for clients, ensuring accurate information for delivery.
  • Completes clerical tasks as assigned by the Branch Management Team, including filing and updating account records.
  • Follows shredding procedures to comply with confidentiality regulations.
  • Resolves customer issues through effective communication and established procedures.
  • Conducts follow-up calls to ensure high levels of customer satisfaction.
  • Develops a thorough understanding of the bank's products and services to provide relevant information to clients.
  • Ensures accuracy in monetary transactions through basic math skills.
  • Processes various customer transactions efficiently using the bank's core operating system.
  • Balances daily transactions by counting cash and verifying checks, correcting any discrepancies.
  • Maintains compliance with regulatory standards while processing transactions.
  • Scans checks and ensures proper endorsements for accurate crediting.
  • Manages currency sales in accordance with established cash limits.
  • Assists in training new tellers by demonstrating transaction processing and providing guidance.


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