Customer Service Banking Associate
2 weeks ago
Position Overview:
The Part-Time Universal Banker at Ridgewood will deliver essential banking services to both new and existing clients in a dependable and efficient manner, adhering to all regulatory standards and internal policies.
Compensation:
Estimated starting salary ranges from $21.73 to $26.19 per hour.
Key Skills Required:
- Excellent verbal and written communication abilities.
- Fundamental math skills.
- Proficient in using a Personal Computer.
- Basic familiarity with Microsoft Office applications.
Education & Experience:
- High School Diploma or G.E.D. equivalent is required.
- Experience in a teller or customer service role is necessary.
Primary Responsibilities:
- Encourages the promotion of banking products and services to enhance customer relationships.
- Addresses customer inquiries regarding services, products, and account details while processing requests for various banking services.
- Facilitates account openings by verifying customer identification in compliance with regulatory requirements.
- Handles transactions, including account closures, while following established protocols to prevent fraud.
- Orders ATM and Debit MasterCards for clients, ensuring accurate information for delivery.
- Completes clerical tasks as assigned by the Branch Management Team, including filing and updating account records.
- Follows shredding procedures to comply with confidentiality regulations.
- Resolves customer issues through effective communication and established procedures.
- Conducts follow-up calls to ensure high levels of customer satisfaction.
- Develops a thorough understanding of the bank's products and services to provide relevant information to clients.
- Ensures accuracy in monetary transactions through basic math skills.
- Processes various customer transactions efficiently using the bank's core operating system.
- Balances daily transactions by counting cash and verifying checks, correcting any discrepancies.
- Maintains compliance with regulatory standards while processing transactions.
- Scans checks and ensures proper endorsements for accurate crediting.
- Manages currency sales in accordance with established cash limits.
- Assists in training new tellers by demonstrating transaction processing and providing guidance.
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