Customs Brokerage Operations Supervisor
2 weeks ago
The Customs Brokerage Operations Supervisor plays a crucial role in managing the daily functions of the customs brokerage department. This position involves overseeing the brokerage team and ensuring that operations run smoothly while maintaining a strong focus on customer satisfaction.
Key Responsibilities- Regulatory Compliance: Ensure adherence to customs brokerage regulations and provide training to team members.
- Performance Monitoring: Evaluate team performance against established company standards and departmental objectives, conducting regular audits of shipment documentation.
- Issue Resolution: Identify and address problem files, implementing corrective actions as necessary.
- Customer Onboarding: Facilitate the efficient onboarding of new clients.
- Process Documentation: Review and document operational processes and procedures to enhance efficiency.
- Training: Participate in the training of new staff members.
- Customer Satisfaction: Strive to improve overall customer satisfaction and loyalty.
- Performance Standards: Ensure departmental performance consistently meets or exceeds established benchmarks.
- Additional Duties: Perform other responsibilities as assigned.
- Bachelor's degree in Logistics or Supply Chain Management is preferred.
- 5-10 years of experience in import operations.
- 2-3 years of supervisory or management experience.
- Customs Brokerage License is mandatory.
- Experience with drawback processes is advantageous.
- Proficient in Microsoft Office Suite, including Outlook, Word, and Excel.
- Intermediate Excel skills, including the use of formulas and graphs.
- Familiarity with transportation management software.
- Experience with Cargowise is preferred.
This position offers a range of benefits, including:
- Comprehensive insurance options for employees and their families, including medical, dental, and vision coverage.
- Health Savings Account with company contributions.
- Flexible Spending Account.
- Paid basic life insurance for employees.
- 401(k) retirement savings plan with employer matching.
- Paid sick leave and vacation time, with increases based on tenure.
- Paid holidays throughout the year.
- Employee Assistance Program.
Radiant Logistics Inc is a leading third-party logistics provider that specializes in technology-enabled global transportation and value-added logistics solutions. The company serves a diverse clientele, including manufacturers, distributors, and retailers, through a vast network of offices across North America and other key markets worldwide. Radiant's services encompass domestic and international freight forwarding, customs brokerage, and various logistics solutions designed to meet the evolving needs of its customers.
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