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Guest Service Expert

2 months ago

Nashville, Tennessee, United States Marriott International Inc Full time
Job Summary

We are seeking a skilled Guest Service Expert to join our team at Gaylord Opryland Resort & Convention Center. As a key member of our food and beverage team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities
  • Provide attentive and personalized service to guests, ensuring their needs are met and exceeded.
  • Work collaboratively with the kitchen and other team members to ensure seamless service delivery.
  • Manage tables, communicate with guests, and maintain a clean and organized work environment.
  • Upsell and promote menu items, while maintaining a thorough knowledge of our offerings.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • High school diploma or equivalent required.
  • Less than 1 year of related work experience preferred.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 25 pounds and stand for extended periods.
About Us

Marriott International is an equal opportunity employer, committed to diversity and inclusion. We believe in hiring talented individuals who share our passion for delivering exceptional guest experiences. As a member of our team, you will have opportunities for growth and development, as well as the chance to make a real difference in the lives of our guests.