Service Business Development Representative

2 weeks ago


Manassas, Virginia, United States Joyce Koons Automotive Full time
Customer Care Associate Job Description

Joyce Koons Honda Buick GMC is seeking a highly skilled Customer Care Associate to join our team. As a Customer Care Associate, you will be responsible for ensuring all service customers receive prompt responses to their inquiries. Your primary focus will be on assisting customers with scheduling service appointments and contacting customers with outstanding safety recalls and lapsed vehicle service.

Responsibilities:
  • Answer high-volume incoming calls from customers to schedule appointments.
  • Initiate outbound communication regarding service needs and available offers to establish service appointments.
  • Provide customers with vehicle and service information as appropriate.
  • Identify and escalate priority issues.
Qualifications:
  • Excellent communication skills – comfortable making and taking phone calls as a main responsibility.
  • Experience in a call center or customer service environment.
  • Good data entry and typing skills.
  • Demonstrated track record of stability and a strong desire to be successful.
  • Must pass a drug screen and background check.
Benefits:
  • Health Insurance
  • Dental
  • Vision
  • 401K
  • Paid Vacation
  • Paid Sick leave
  • Holiday Pay
  • Voluntary Benefit


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