Branch Service Representative

2 weeks ago


Manassas, Virginia, United States Northwest FCU Full time
Job Summary

We are seeking a highly skilled and customer-focused Branch Member Service Representative to join our team at Northwest Federal Credit Union. As a key member of our branch team, you will be responsible for providing exceptional member service, facilitating financial transactions, and supporting our members' financial needs.

Key Responsibilities
  • Provide exceptional member service, ensuring a positive experience for all interactions
  • Facilitate financial transactions, including deposits, withdrawals, loan payments, and check cashing
  • Identify and suggest Credit Union solutions to meet members' financial needs
  • Maintain accurate and efficient processing of member transactions
  • Work in partnership with teams across the organization to deliver on projects that improve the member experience
  • Adhere to all procedures stated in the Credit Union's Member Service Representative policy and procedures
  • Ensure compliance with operational, security, and control policies/procedures, preventing fraud and protecting member assets
Requirements
  • High school diploma or equivalent
  • Minimum 2 years experience in retail sales or customer service with cash handling experience
  • Previous experience at a financial institution is preferred
  • Accuracy and detail orientation
  • Effective oral and written communication skills
  • Working knowledge of NWFCU, Federal and state regulations required by the National Credit Union Association
  • Ability to interact effectively with all levels of the organization and/or with members
What We Offer

Northwest Federal Credit Union is an Equal Opportunity Employer and offers a competitive compensation package, including benefits and opportunities for professional growth and development.



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