Senior Clinical Specialist

3 days ago

Houston, Texas, United States Abbott Laboratories Full time

About Abbott Laboratories

Abbott Laboratories is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Our Mission

We're always looking towards the future, anticipating changes in medical science and technology. Our mission is to improve the health and well-being of people around the world.

Working at Abbott Laboratories

At Abbott Laboratories, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

  • Career Development
    • Career development with an international company where you can grow the career you dream of.
  • Health and Wellness Benefits
    • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO.
    • An excellent retirement savings plan with high employer contribution.
    • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • Recognition and Rewards
    • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
    • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

In Abbott Laboratories' Electrophysiology (EP) business, we're advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.

What You'll Work On

Working under general direction, provides advanced engineering, sales, educational and technical support in response to complex field inquiries from physicians, health care professionals, patients, and field sales staff, involving EP products. Performs work that involves a high degree of independence. Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness. Exercises independent judgment in planning, organizing and performing work; monitors performance and reports status to manager. Technical proficiencies and performance are at the experienced level of all Clinical Specialists in the region.

Key Responsibilities

  • Senior Clinical Interface
    • Acts as a senior clinical interface between the medical community and the business.
  • Customer Relationship Building
    • Demonstrates ability to build and sustain credible business relationships with customers and shares product expertise accordingly.
  • Market Insights and Sales Growth
    • Identifies reports and advises of customer needs, product performance and potential sales opportunities to sales representatives / directors and/or management to influence sales growth and service of accounts.
  • Product Expertise and Training
    • Provides engineering, sales, education and clinical support in response to the most complex field inquiries on as-needed basis. Demonstrates a thorough command of all EP products, related product and technical knowledge, trends and players.
  • Training and Education
    • Develops, leads and/or facilitates trainings and other programs on EP products to healthcare professionals.
  • Market Feedback and Product Development
    • Provides insight, guidance, and feedback to management on market feedback and components of next generation of products.
  • Regional EP Procedural Case Coverage
    • Provides regional EP procedural case coverage.
  • Support to EP Sales Representatives
    • Provides additional back-up support to EP Sales Representatives in the following areas:
      • Sales support;
      • Regional training seminars;
      • Clinical studies/data collection;
      • Trouble Shooting; and,
      • New product in-service training to physicians, nurses and sales representatives.
  • Mentorship and Leadership
    • Mentors and provides leadership for less experienced Clinical Specialists.
  • Continuous Learning and Development
    • Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management.
  • Assistance to Training and Education Departments
    • Assists Training and Education departments with advanced educational seminars, and the preparation of educational materials.
  • Product Demonstrations
    • Assists Sales with advanced product demonstrations to visiting physicians and sales personnel.
  • Industry Knowledge and Regulatory Compliance
    • Remains current on developments in field(s) of expertise, regulatory requirements, and a good working knowledge of company and competitor products, markets, and objectives as well as industry trends.
  • Problem Resolution
    • Resolves and/or facilitates resolution of problems including identifying causes to prevent re-occurrence.

Required Qualifications

  • Experience
    • Requires a minimum of 1 year in previous position.
    • Minimum of 3 years of clinical experience (internal or external).
    • Prior industry/competitive experience (if external).
  • Certifications and Skills
    • IBHRE EP certified.
    • Considered top performer amongst peers.
    • Ability to perform complex cases in EP solo.
    • Ability to mentor and train EP CS roles and CA CS roles on complex mapping cases.
    • Ability to conduct complex customer education events solo to sell the value proposition of the full EP portfolio.
    • Performs in top 1/2 of number of cases completed across clinical group at time of promotion in defined Region/Area.

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