Customer Service Liaison

4 days ago


Sparrows Point, Maryland, United States Wallenius Wilhelmsen Full time
{"title": "Customer Care Coordinator", "description": "Job Summary

We are seeking a highly organized and detail-oriented Customer Care Coordinator to join our team at Wallenius Wilhelmsen. As a key member of our customer service team, you will play a crucial role in providing accurate information to our staff, manufacturers, and customers, ensuring the timely movement of vehicles through our vehicle processing center.

Key Responsibilities
  • Act as the liaison for Wallenius Wilhelmsen to our customers and carriers, responding to customer service inquiries and coordinating shipments and vehicle movements.
  • Perform daily, weekly, and monthly reporting on assignments, allocations, work orders, and releases to carriers.
  • Provide key communications to customers and recommend new procedures and processes to increase productivity and responsiveness to customer needs.
Requirements
  • One year of experience in customer service or inventory control procedures.
  • Excellent written and verbal communication skills.
  • Computer skills, including proficiency in MS Excel and working knowledge of MS Windows, Word, and Outlook.
  • Professional and courteous communications to internal and external sources.
  • Data entry skills with exceptional attention to detail.
  • Strong organizational skills and the ability to prioritize work independently.
  • Self-starter and motivated to succeed.
  • Problem resolution, decision-making, and general negotiation skills with customers.
  • Knowledge of geography and map reading ability.
About Us

Wallenius Wilhelmsen is an iconic shipping and logistics company with premium end-to-end supply chain management. Our vision is to empower people and markets through a sustainable flow of goods and services.

We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on supreme quality in everything we do, while moving towards zero-emission logistics.

We are powered by nearly 8200 people, working on vessels and at ports, at vehicle and equipment processing centers, and offices in nearly 45 countries.

Our commitment to diversity, equity, and inclusion is central to our business outcomes because it touches every part of our operations and strategy.

", "lang_code": "en"}

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