Field Service Technician
2 days ago
The Field Service Representative provides critical support to our customers by ensuring the smooth operation of our pharmacy automation systems. This role requires a strong technical background, excellent communication skills, and the ability to work independently in a fast-paced environment.
Key Responsibilities- Perform software and hardware preventive and corrective maintenance on our pharmacy automation systems.
- Respond to emergency break-fix service calls and resolve issues in a timely and efficient manner.
- Refine and validate PLC coding to ensure optimal system performance.
- Work closely with customers to schedule downtime for maintenance and ensure minimal disruption to their operations.
- Complete all necessary paperwork and reports, including ticket updates and closures, expenses, and timesheets.
- Follow up on open issues, tickets, and escalations to ensure timely resolution.
- Diploma or degree in a technical field, such as mechanical, electrical, computer, or biomedical engineering.
- 3-5 years of experience programming Allen-Bradley PLCs.
- Conveyor and automation experience.
- Engineering and electrical experience.
- 7+ years of direct field service experience troubleshooting and repairing computerized electro-mechanical systems.
- 7+ years of experience working in a service capacity with direct customer interaction.
- Competitive salary.
- Medical, RX, dental, vision benefits.
- Healthcare and dependent care FSAs.
- Company-paid life, AD&D insurance.
- Company-paid STD plans.
- Company-paid EAP plan.
- Opportunity to participate in the company 401(k) plan with employer match.
- Educational assistance.
- Flexible work schedule.
- Generous paid time off.
- Employee referral program.
ARxIUM is an Equal Opportunity Employer. We welcome applications from qualified candidates who are eligible to work in the U.S. without sponsorship for an employment-based visa.
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