Field Service Technician

2 days ago


Sparrows Point, Maryland, United States ARxIUM INC Full time
About the Role

The Field Service Representative provides critical support to our customers by ensuring the smooth operation of our pharmacy automation systems. This role requires a strong technical background, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities
  • Perform software and hardware preventive and corrective maintenance on our pharmacy automation systems.
  • Respond to emergency break-fix service calls and resolve issues in a timely and efficient manner.
  • Refine and validate PLC coding to ensure optimal system performance.
  • Work closely with customers to schedule downtime for maintenance and ensure minimal disruption to their operations.
  • Complete all necessary paperwork and reports, including ticket updates and closures, expenses, and timesheets.
  • Follow up on open issues, tickets, and escalations to ensure timely resolution.
Requirements
  • Diploma or degree in a technical field, such as mechanical, electrical, computer, or biomedical engineering.
  • 3-5 years of experience programming Allen-Bradley PLCs.
  • Conveyor and automation experience.
  • Engineering and electrical experience.
  • 7+ years of direct field service experience troubleshooting and repairing computerized electro-mechanical systems.
  • 7+ years of experience working in a service capacity with direct customer interaction.
What We Offer
  • Competitive salary.
  • Medical, RX, dental, vision benefits.
  • Healthcare and dependent care FSAs.
  • Company-paid life, AD&D insurance.
  • Company-paid STD plans.
  • Company-paid EAP plan.
  • Opportunity to participate in the company 401(k) plan with employer match.
  • Educational assistance.
  • Flexible work schedule.
  • Generous paid time off.
  • Employee referral program.

ARxIUM is an Equal Opportunity Employer. We welcome applications from qualified candidates who are eligible to work in the U.S. without sponsorship for an employment-based visa.



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